Privacy Policy 


The data controller is:

RC Analytics GmbH 

Neuer Wall 80 

20354 Hamburg, Germany 

Email: [email protected] 

Thank you for your interest in our website. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data. 

1. Access data and hosting 

You can visit our website without providing any personal information. Each time a website is accessed, the web server automatically stores a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data) and documents the access. This access data is evaluated solely for the purpose of ensuring the smooth operation of the site and improving our offering. This serves to safeguard our legitimate interests in the correct presentation of our offering in accordance with Art. 6 (1) (f) GDPR, which prevail in the context of a balancing of interests. All access data is only processed for as long as is necessary to achieve the above-mentioned processing purposes. 

1.1 Hosting 

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise stated in this privacy policy, all access data and all data collected in the forms provided on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy. 

 

Our service providers are based and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection by decision: USA. 

 

The adequacy decision for the USA serves as the basis for third-country transfers, provided that the respective service provider is certified. Certification has been obtained. 

Our service providers are based and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision. 

Our service providers are located and/or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission. 

1.2 Content Delivery Network 

In order to reduce loading times, we use a content delivery network (“CDN”) for some of our services. This service delivers content, such as large media files, via regionally distributed servers belonging to external CDN service providers. Access data is therefore processed on the service providers' servers. Our service providers work for us within the scope of order processing. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy. 

Our service providers are based and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection by decision: USA. 

 

The adequacy decision for the USA serves as the basis for third-country transfers, provided that the respective service provider is certified. Certification has been obtained. 

Our service providers are based and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision. 

Our service providers are located and/or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission. 

2. Data processing for contract execution and contact purposes 

Data processing for contract execution 

We collect personal data when you voluntarily provide it to us in the context of your order or when you contact us (e.g., via contact form or email). Mandatory fields are marked as such, as we require this data to process the contract or your contact request and you cannot complete the order or send the contact request without providing this information. The data that is collected can be seen in the respective input forms. 

We use the data you provide to process the contract and your inquiries (including inquiries about and processing of any existing warranty and service disruption claims as well as any legal update obligations) in accordance with Art. 6 (1) (b) GDPR. Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment, and shipping processing, can be found in the following sections of this privacy policy. After complete fulfillment of the contract, your data will be restricted for further processing and deleted after expiry of any tax and commercial law retention periods in accordance with Art. 6 para. 1 sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use your data beyond this scope, which is permitted by law and about which we inform you in this statement. 

Contact 

In the context of customer communication, we collect personal data for the purpose of processing your inquiries in accordance with Art. 6 (1) (b) GDPR if you voluntarily provide us with this data when contacting us (e.g., via contact form, live chat tool, or email). Mandatory fields are marked as such, as we require this data to process your contact request. The data that is collected can be seen in the respective input forms. Once your request has been processed in full, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use your data beyond this scope, which is permitted by law and about which we inform you in this statement. 

3. Data processing for the purpose of shipping 

For the fulfillment of the contract in accordance with Art. 6 (1) (b) GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy. 

4. Data processing for payment processing 

We work with the following partners to process payments in our online shop: technical service providers, credit institutions, payment service providers. 

4.1 Data processing for transaction processing 

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves the purpose of fulfilling the contract in accordance with Art. 6 (1) (b) GDPR. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g., on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies. 

 

Depending on the selected payment method, data may be transferred to third countries outside the EU/EEA for which the European Commission has determined an adequate level of data protection by decision. If data is transferred to third countries outside the EU/EEA for which the European Commission has not issued a decision on an adequate level of data protection, the cooperation is based on standard data protection clauses of the European Commission. 

 

If you have any questions about our payment processing partners or the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy. 

4.2 Data processing for the purpose of fraud prevention and optimization of our payment processes 

Where applicable, we provide the aforementioned service providers with additional data, which they use together with the data necessary for processing the payment for the purpose of fraud prevention and optimization of our payment processes (e.g., invoicing, processing disputed payments, accounting support). In accordance with Art. 6 (1) (f) GDPR, this serves to protect our legitimate interests in protecting ourselves against fraud and ensuring efficient payment management, which prevail in the context of a balancing of interests. 

5. Advertising by email, post, telephone 

5.1 Email newsletter with registration, newsletter tracking with separate consent 

If you subscribe to our newsletter, we will use the data required for this purpose or separately provided by you to send you our email newsletter on a regular basis based on your consent in accordance with Art. 6 (1) (a) GDPR. You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or by using the link provided for this purpose in the newsletter. After unsubscribing, we will delete your email address from the recipient list, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you in this statement. 

If you have also given us your consent in accordance with Art. 6 (1) (a) GDPR to analyze our newsletters, we will also analyze your interaction with our newsletter by measuring, storing, and evaluating opening rates and click rates for the purpose of designing future newsletter campaigns (“newsletter tracking”). 

For this evaluation, the emails sent contain single-pixel technologies (e.g., web beacons, tracking pixels) that are stored on our website. For the evaluations, we link the following “newsletter data” in particular 

  • the page from which the page was requested (so-called referrer URL),


  • the date and time of the request,


  • the description of the type of web browser used,


  • the IP address of the requesting computer,


  • the email address,


  • the date and time of registration and confirmation,


and the single-pixel technologies with your email address or your IP address and, if applicable, an individual ID. Links contained in the newsletter may also contain this ID.

You can unsubscribe from newsletter tracking at any time by sending a message to the contact option described or via a link provided for this purpose in the newsletter. 

The information will be stored for as long as you are subscribed to the newsletter. 

5.2 Postal advertising and your right to object 

In addition, we reserve the right to use your first and last name and your postal address for our own advertising purposes, e.g., to send you interesting offers and information about our products by post. This serves to safeguard our legitimate interests in advertising to our customers, which prevail in the context of a balancing of interests, in accordance with Art. 6 (1) (f) GDPR. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described in this privacy policy. 

After you have revoked your consent, we will delete your address from the recipient list, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you in this statement. 

5.3 Telephone advertising 

If you have given your consent in accordance with Art. 6 (1) (a) GDPR, we will use the data required for this purpose or separately provided by you for our own advertising purposes, e.g. to inform you about interesting offers and our products. You can revoke your consent at any time either by sending a message to the contact option described in this privacy policy or by verbally informing us during any phone call. After revocation, we will delete your phone number unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this scope, which is permitted by law and about which we inform you in this policy. 

6. Cookies and other technologies 

6.1 General information 

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies). You can find the duration of storage in the overview in the cookie settings of your web browser. 

 

Protection of privacy on devices 

When you use our online services, we use technologies that are absolutely necessary to provide the expressly requested telemedia service. The storage of information on your device or access to information already stored on your device does not require your consent in this respect. 

For functions that are not absolutely necessary, the storage of information on your device or access to information already stored on your device requires your consent. Please note that if you do not give your consent, parts of the website may not be fully usable. Any consent you have given will remain in effect until you adjust or reset the respective settings on your device. 

 

Any subsequent data processing by cookies and other technologies 

We use technologies that are essential for the use of certain functions of our website. These technologies collect and process your IP address, time of visit, device and browser information, and information about your use of our website. This serves the purpose of balancing interests in accordance with Art. 6 (1) (f) GDPR, namely our overriding legitimate interests in optimizing the presentation of our website. 

We also use technologies to fulfill the legal obligations to which we are subject (e.g., to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy. 

 

Cookie settings 

You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™ 

If you have consented to the use of technologies in accordance with Art. 6 (1) (a) GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy. 

6.2 Use of the Jimdo Consent Manager Tool to manage consent 

We use the Jimdo Consent Manager Tool on our website to inform you about the cookies and other technologies we use on our website, as well as to obtain, manage, and document your consent, if necessary, to the processing of your personal data by these technologies. This is necessary in accordance with Art. 6 (1) (c) GDPR to fulfill our legal obligation under Art. 7 (1) GDPR to be able to prove your consent to the processing of your personal data, to which we are subject. The Jimdo Consent Manager Tool is a service provided by Jimdo GmbH, Stresemannstrasse 375, 22761 Hamburg, Germany (“Jimdo”). After you submit your cookie declaration on our website, Jimdo's web server stores your IP address, the date and time of your declaration, browser information, language, and URL from which the declaration was sent, as well as information about your consent behavior. In addition, a cookie is used that contains information about your consent behavior. Your data will be deleted after 365 days, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you in this statement. 

Unsere Dienstleister sitzen und/oder verwenden Server in folgenden Ländern, für die die Europäische Kommission durch Beschluss ein angemessenes Datenschutzniveau festgestellt hat: USA. 

 

Der Angemessenheitsbeschluss für die USA gilt als Grundlage für die Drittlandsübermittlung, soweit der jeweilige Dienstleister zertifiziert ist. Eine Zertifizierung liegt vor. 

Unsere Dienstleister sitzen und/oder verwenden Server in Ländern außerhalb der EU und des EWR, für die die Europäische Kommission durch Beschluss ein angemessenes Datenschutzniveau festgestellt hat. 

Unsere Dienstleister sitzen und/oder verwenden Server in Ländern außerhalb der EU und des EWR. Für diese Länder liegt kein Angemessenheitsbeschluss der Europäischen Kommission vor. Unsere Zusammenarbeit mit ihnen stützt sich auf Standarddatenschutzklauseln der Europäischen Kommission. 

Jimdo Tracking 

We use the tracking and analysis tool provided by Jimdo GmbH, Stresemannstrasse 375, 22761 Hamburg, Germany. In accordance with Art. 6 (1) (f) GDPR, this serves to protect our legitimate interests, namely the purposes of statistical evaluation of your user behavior on our website and ensuring a needs-based, user-friendly design and continuous optimization of our offers. 

No cookies are used for Jimdo tracking. Your data (IP address, time of visit, device and browser information) is automatically collected, merged, and processed using pseudonymized usage profiles for the purposes described. 

Your data is truncated, stored as a hash value, and additionally encrypted with a random value that changes every 24 hours. This prevents the identity of individual users from being traced. 

No further merging of data takes place. 

7. Contact options and your rights 

7.1 Your rights 

As a data subject, you have the following rights: 

  • pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;


  • pursuant to Art. 16 GDPR, the right to request the immediate correction of inaccurate or incomplete personal data stored by us;


  • pursuant to Art. 17 GDPR, the right to request the erasure of your personal data stored by us, unless further processing is necessary for exercising the right of freedom of expression and information; for compliance with a legal obligation; for reasons of public interest; or for the establishment, exercise, or defense of legal claims;


  • pursuant to Art. 18 GDPR, the right to request the restriction of the processing of your personal data, unless the accuracy of the data is disputed by you; the processing is unlawful, but you refuse to have it deleted; we no longer need the data, but you need it to assert, exercise, or defend legal claims; or you have lodged an objection to the processing pursuant to Art. 21 GDPR;


  • Pursuant to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format or to request its transfer to another controller;


  • Pursuant to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

 

Right to object 

Insofar as we process personal data as explained above in order to safeguard our legitimate interests, which prevail in the context of a balancing of interests, you may object to this processing with effect for the future. If the processing is for direct marketing purposes, you can exercise this right at any time as described above. If the processing is for other purposes, you only have the right to object if there are reasons arising from your particular situation. 

 

After you have exercised your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves to assert, exercise, or defend legal claims. 

 

This does not apply if the processing is carried out for direct marketing purposes. In this case, we will not process your personal data for this purpose. 

7.2 Contact options 

If you have any questions about the collection, processing, or use of your personal data, or if you wish to request information, correction, restriction, or deletion of data, or revoke your consent or object to a specific use of data, please contact us directly using the contact details in our legal notice.